Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.
Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.
With an office located in the bustling Blok M area, our Jakarta office is easily accessible by public transport and surrounded by a wide array of trendy eateries, creating an ideal environment for work-life balance and convenience.
Come enjoy the journey with us and become a Cove Superstar!
Job Title: General Manager
Job Type: Fulltime
Area: Jakarta
Reports To: Head of Operations
Main Responsibilities: The General Manager will oversee all aspects of hotel operations, including staff management, guest satisfaction, financial performance, and operational efficiency. This role is critical during the pre-opening phase to ensure a smooth transition and successful launch.
Responsibilities:
- Pre-Opening Planning and Coordination:
- Develop and implement a comprehensive pre-opening plan.
- Coordinate with contractors, suppliers, and service providers.
- Ensure all necessary permits and licenses are obtained.
- Oversee the setup of operational systems, including PMS and POS.
- Staff Recruitment and Training:
- Hire key management positions and supervise the recruitment of other staff.
- Develop and implement training programs for all employees.
- Foster a positive work environment and team culture.
- Operational Management:
- Oversee daily operations and ensure adherence to hotel standards.
- Implement and maintain standard operating procedures (SOPs).
- Ensure guest satisfaction through exceptional service delivery.
- Financial Management:
- Develop and manage budgets and financial plans.
- Monitor financial performance and implement cost control measures.
- Prepare financial reports for the owner and corporate oversight.
- Marketing and Sales:
- Develop and execute marketing strategies to attract guests.
- Build relationships with local businesses and tourism partners.
- Oversee the management of the hotel's online presence and reputation.
- Facility Management:
- Ensure the hotel is well-maintained and in good repair.
- Implement preventive maintenance programs.
- Ensure compliance with health, safety, and environmental regulations.
- Guest Relations:
- Handle guest complaints and resolve issues promptly.
- Develop and implement guest service programs.
- Monitor guest feedback and make improvements as needed.
Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of experience in hotel management, with at least 2 years in a leadership role.
- Strong financial acumen and experience managing budgets.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to develop and implement operational procedures.
- Experience with pre-opening activities is a plus.
- Proficiency in hotel management software (PMS, POS) and MS Office.
- Exceptional customer service skills
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including weekends and holidays