About Cove: Cove is the new way to rent your home! Aligned with our mission, we’re a co-living start-up making it easier and more affordable for young people to rent in flatshares in which they can call it home. We provide our tenants with stylishly furnished properties, in the most awesome locations in Singapore and Indonesia. We make the whole rental process seamless from end to end. Two of the many perks you get at Cove is that our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi and weekly cleaning. The most exciting part is our tenants get matched with great flatmates and also have access to our community events around the city. Check us out for more detailed information at https://cove.id/.
At Cove we go beyond to satisfy our customers where we also make efforts to have interactions with them in order to create millions of better homes. To achieve this, we are committed to always try to find new ways to improve our customer service as well as placing ourselves in their shoes to improve their experience with Cove. We encourage every individual to proactively suggest creative ways to find solutions when faced with problems and engage with other team members to influence each other to make things happen.
Job Title: Front Office
Job Type: Staff Level
Reports To: Supervisor/Property Manager
Role Purpose: Welcoming guests warmly, assisting with the check-in and check-out process, and providing friendly and courteous service in meeting all guest needs.
Main Responsibilities:
- Ensuring timely and accurate service to guests
- Assisting with the check-in and check-out process
- Handling complaints and fulfilling guest requests
- Facilitating communication between guests and relevant departments within the company, and providing necessary information
- Ensuring tidiness and cleanliness of the front area and front desk
Experience and Qualifications Required:
- Previous experience working as a front office/receptionist
- Possess a valid Driver's License (SIM A) will be a plus point
- Proficient in English
- Pleasant appearance
- Familiar with using computer
- Good guest relations and communication skills
- Problem-solving skills
- Friendly, honest, and detail-oriented
What’s in it for You:
Working for Cove gives you the opportunity to join an exciting young start-up incubated through Antler.co. In your role, you’ll have the opportunity to hit the ground running and take ownership from day one. We will always welcome your inputs and ideas and actively encourage your development. The team is fast-paced, hard-working, and expects results but we also highly value our employee engagement and are committed to a human and empathetic environment with plenty of fun thrown in.