Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.
Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.
Working in our Singapore office at Pearl’s Hills terrace, means being surrounded by a unique blend of traditional charm and modern energy. With historic landmarks, cozy cafes, and cultural spots nearby, our office offers an inspiring environment that enhances creativity and productivity.
Come enjoy the journey with us and become a Cove Superstar!
Role Purpose: As an Operations Associate, you will support the smooth running of Cove’s properties in Korea by ensuring a great experience for our tenants. You will assist in maintaining high service standards, resolving tenant requests efficiently, and coordinating maintenance needs. This role will involve working closely with the operations team to keep properties well-maintained, manage vendor relationships, and ensure operational processes are followed effectively.
What you'll be doing:
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Supporting daily operations to ensure properties run smoothly.
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Assisting tenants with check-ins, check-outs, and general inquiries.
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Coordinating maintenance requests and ensuring timely resolution.
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Tracking open tickets and response times to improve service efficiency.
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Working with vendors and suppliers to maintain property standards.
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Assisting in the implementation of standard operating procedures (SOPs).
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Monitoring tenant feedback and helping improve the overall experience.
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Supporting reporting on key operational metrics and performance.
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Collaborating with different teams (e.g., real estate, marketing, sales) to improve operations.
What makes you a great fit:
Essential:
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Holds a Bachelor’s degree in any field (Operations-related is a plus).
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At least 1–2 years of experience in operations, customer service, or a related role.
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Strong organization and problem-solving skills.
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Ability to communicate clearly and professionally in English.
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Self-motivated and proactive in handling tasks.
Preferred:
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Experience in property management, hospitality, or facilities management.
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Familiarity with start-up environments.
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Strong attention to detail and ability to multitask.