About Cove: Cove is the new way to rent your home! We’re a co-living start-up making it easier and more affordable for young people to have a comfortable place they can call home with a seamless rental experience from end to end. We provide our tenants with stylishly furnished properties, in the most awesome locations in Singapore and Jakarta and make the whole rental process seamless from end to end. Our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi and weekly cleaning. What’s unique about Cove is that our tenants get matched with great flatmates and also have access to our community events around the city. Check us out for more exciting information at https://cove.sg/.
At Cove we reward and praise strong performance and strive to produce zero-defect results. We always aim for excellence and to always have the mindset of continuous improvement. In achieving results, we still make work fun and we completely value our team as people, not just resources in which we display care as well as empathy. Celebrating success with our team is also our priority and we highly encourage integrity and transparency.
Job Title: Tenant Experience Executive
Job Type: Full Time
Start Date: Immediately
Location: Seoul, Sadang-dong
Reports To: Building Manager
Role Purpose: Involve providing a warm check-in, assisting tenants for a comfortable stay, managing maintenance requests, organizing community events, resolving conflicts, addressing grievances, maintaining communication with stakeholders, conducting inventory checks, and ensuring overall tenant satisfaction. Your goal is to deliver a high level of customer service, create a pleasant and memorable experience for tenants, and maintain well-maintained and tidy units.
Main Responsibilities:
● Facilitating a warm and welcoming check-in
● Assisting Coveys with any general issues they might have to make their stay more comfortable
● To be a liaison for maintenance issues between the Coveys and the appropriate counterparties/contractors
● Lead the planning and execution of exciting community events
● Handling and resolving flatmate conflicts and related issues
● Redress any grievances a Covey might have using means available
● Liaising with the property owner or representative when necessary
● Keep constant communications with all stakeholders and regularly check in on the Covey’s wellbeing
● Any other duties that contribute to a better experience for our Coveys as necessary
● Perform the Inventory checks after a tenant checks out
Deliverables:
- Provide a concierge like service to our Coveys
- To provide a high level of customer service to our Coveys and other stakeholders
- To ensure that the Covey’s stay is pleasant and memorable
- Make sure units are well maintained and tidied
Experience and Qualifications Required:
Essential
- A diploma in any field (service related is a bonus)
- Minimum of 2 years’ experience in a customer-facing role
- Excellent interpersonal and problem solving skills
- Experience in the hospitality industry or event management or any customer-facing role
- Master both spoken and written Korean
Optional/Preferred
- Experience working in an early-stage start-up
- Experience in facility management and/or vendor management
- A good command of spoken and written English
Core Skills/Competencies
- Ability to remain composed when dealing with difficult customers
- Customer oriented
- Self-motivated
- Responsible
- Ability to deal with ambiguity
- Attention to detail
What’s in it for You: Working for Cove gives you a great deal of opportunities to learn in an exciting young startup incubated through Antler. Co and you’ll be working directly with the three co-founders: Sophie, Luca, and Guillaume, where you’ll also get to experience first-hand what it takes to get a new high-growth business off the ground. In your role, you’ll have the opportunity to hit the ground running and take ownership from day one. Everything you do matters and will add up to make an impact on the team so we will always appreciate the diverse ideas and inputs from everyone. We embrace your development in your journey with us. The team is fast-paced, hard-working, and expects results but we also highly value our employee engagement and are committed to a human and empathetic environment with plenty of fun thrown in.